Standard terms
Customer Terms for use of the Services
This English version is a translation provided for convenience. The Norwegian version is the authoritative text; if the two differ, the Norwegian text prevails.
Fastpath AS (“Fastpath”) provides access to services delivered through Fastpath’s service platform Waysayer (the “Services”). The Services are further specified in the Order Form entered into between the parties.
Last updated: 1 September 2026
Definitions
- The Services: the functions Fastpath gives the Customer access to in Waysayer, as specified in the Order Form. - Module: a distinct part of the Services that may have its own Product Terms. - Order Form: the document that specifies which Services the Customer orders, together with scope, volume, price and term. For specific or special deliveries the parties may, instead of or in addition to an Order Form, enter into a separate and more detailed agreement (for example a delivery or service agreement). Such an agreement is treated as an Order Form under these Customer Terms and has the same rank. - Product Terms: module-specific terms that apply in addition to these Customer Terms.
1. Order of precedence
This “Agreement” consists of these Customer Terms, any Product Terms, and the Order Form with any appendices (for example an SLA or DPA). In the event of conflict, the following order of precedence applies: a) The relevant Order Form (or separate agreement for specific deliveries, cf. the definition) b) The Data Processing Agreement (DPA), any SLA and other appendices to the Order Form – whether included as appendices or entered into as separate agreement documents c) The Product Terms for the relevant Module d) These Customer Terms
2. Scope of the Services
The scope of the Services is set out in the individual Order Form. The Services include no documentation for the solution delivered other than any documentation specified in the individual Order Form. Certain Modules have their own Product Terms that apply in addition to these Customer Terms, as published from time to time at https://fastpath.no/en/product-terms. Customisations, extensions or other work not included in the Order Form will, subject to separate agreement with the Customer, be charged at the hourly rates for consulting services applicable from time to time. Unless otherwise agreed, the hourly rates published at https://fastpath.no/en/pricing apply.
3. Changes to the Services
The Customer will at all times have access to the latest version of the Services. Fastpath reserves the right to make changes or upgrades to the Services. Fastpath will notify the Customer in advance if the changes are expected to result in reduced functionality for the Customer.
4. Payment
Fees for the Services follow from the Order Form. Payment is due 14 days from the invoice date unless otherwise agreed. Late payment accrues interest in accordance with the Act of 17 December 1976 No. 100 relating to Interest on Overdue Payments, etc. (forsinkelsesrenteloven). Unless otherwise agreed, Fastpath reserves the right to adjust prices annually, without further notice, in line with Statistics Norway’s (SSB) producer price index for services (the services price index) for industry 62 “Tjenester tilknyttet informasjonsteknologi” (information technology services). If the index is discontinued or restructured, the index that most closely continues it is used, and failing that SSB’s consumer price index (CPI). Payment must be received by Fastpath before the Customer is given access to the Services. Fastpath reserves the right to restrict access if payment is not received.
5. Subscription period and termination
The subscription runs for successive periods of twelve (12) months (each a “Subscription Period”), unless otherwise specified in the Order Form. Either party may terminate the Agreement by written notice no later than thirty (30) days before the end of a Subscription Period. Termination takes effect at the end of the current Subscription Period. Either party may terminate the Agreement on 30 days’ written notice if the other party is in material breach of the Agreement.
6. Service levels
Fastpath gives no guarantees regarding service levels unless the parties have entered into a separate service level agreement (SLA). Services or functions offered free of charge, as a pilot or in beta are provided “as is” and may be changed or discontinued on reasonable notice.
7. Volume and platform limits
Where an Order Form specifies an included volume, that volume applies for the relevant period, and use beyond it is handled as set out in the Order Form or the Product Terms. If an included volume is exceeded, Fastpath may restrict or suspend the relevant use until the parties have agreed an increased volume for an adjusted fee, or measures that bring consumption back within the volume. Fastpath gives notice in advance where practicable, but may restrict or suspend use without prior notice where continued use entails significant additional cost or burden for Fastpath. The right under this paragraph applies even if the Order Form or Product Terms otherwise specify how excess use is to be handled, unless the Order Form expressly provides otherwise. The Services are subject to Fastpath’s technical platform limits applicable from time to time, published at https://fastpath.no/en/platform-limits. A new or increased limit applies from publication; if Fastpath is aware that a new limit restricts the Customer’s existing use, Fastpath notifies the Customer separately. If a published limit is tightened so that it restricts the Customer’s existing use, Fastpath gives the Customer at least thirty (30) days’ notice, and section 16 applies accordingly. The fact that a value is not published does not mean that it is unlimited.
8. Customer obligations
The Customer shall report any defects in the Services without undue delay. The Customer shall not use the Services in any way that may damage or impair Fastpath’s delivery or support. The Customer is responsible for all third-party software, components, services and platforms not supplied by Fastpath. The Customer is responsible for the content and lawfulness of its own use of the Services, including that the Customer has the right to contact the recipients it addresses and to process their personal data. The Customer shall use the Services in accordance with the Agreement and applicable law, and not in a way that places an unreasonable load on the Services or affects other customers’ use. In case of unlawful use, material or repeated breach, or use that poses a security or operational risk, Fastpath may restrict or temporarily suspend access. Fastpath gives notice in advance where practicable, but may act without prior notice in serious cases. Access is restored once the matter has been remedied.
9. Subcontractors
Fastpath may use subcontractors to deliver the Services. Fastpath remains responsible to the Customer for the subcontractors’ work.
10. Privacy
Fastpath acts as a processor for personal data that the Customer processes through the Services. The Customer is the controller for its own personal data. A Data Processing Agreement (DPA) is a mandatory part of the Agreement and is entered into between the parties as a separate agreement document. The DPA governs Fastpath’s processing of personal data on behalf of the Customer in accordance with applicable data protection law. In the event of conflict concerning the processing of personal data, the DPA takes precedence over the other parts of the Agreement, regardless of the order of precedence in section 1. On termination of the Agreement, the Customer has 30 days to export its data. Deletion takes place in accordance with applicable data protection law, the DPA and this Agreement. Data may be retained longer where necessary to meet statutory requirements or obligations under the contractual relationship.
11. Intellectual property rights
Fastpath retains all intellectual property rights relating to the Services. All rights not expressly granted are reserved.
12. Limitation of liability
The Services shall in all material respects function as described in the relevant Order Form and any accompanying product description. Except as expressly stated, Fastpath gives no warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. Fastpath does not warrant that all defects will be corrected, or that the functions will meet the Customer’s requirements. Fastpath expressly disclaims liability for damage or claims arising from downtime or defects in third-party software used in or in connection with the Services. Neither party is liable for indirect loss, consequential loss, lost profits or lost savings. Fastpath’s total liability for damages under the Agreement is limited to the fees paid by the Customer for the preceding twelve (12) months. The limitations of liability do not apply in cases of wilful misconduct or gross negligence.
13. Notice of defects
The Customer must give notice of errors or defects without undue delay, and no later than 30 days after the error was or should have been discovered.
14. Confidentiality
The parties are bound by a duty of confidentiality regarding information about the other party’s business or personal affairs where there is a legitimate interest in preventing its disclosure. Confidential information is proprietary and valuable, and unauthorised use may cause irreparable harm. This provision does not prevent sharing that is necessary to perform the Agreement. The duty of confidentiality survives termination of the Agreement.
15. Force majeure
Neither party is liable for non-performance caused by circumstances beyond the party’s reasonable control (natural disasters, war, pandemic, government orders, disruptions to telecommunications or the internet, cyber attacks). The affected party shall give notice without undue delay. If the situation persists for more than 90 days, either party may terminate the Agreement in writing.
16. Changes to the Customer Terms and Product Terms
Fastpath may at its discretion amend these Customer Terms and the associated Product Terms from time to time. Changes have no retroactive effect. Fastpath notifies the Customer at least thirty (30) days before the changes take effect. The Customer’s sole remedy is to terminate the subscription by written notice within 14 days of receiving the notice of change, with effect from the date the change takes effect. If the Customer does not terminate, the changes are deemed accepted.
17. Assignment
The Customer may not assign its rights without Fastpath’s written consent. Either party may nevertheless assign the Agreement in its entirety to affiliated companies, or in connection with a merger, acquisition, reorganisation or sale of substantially all of its assets. The Customer notifies Fastpath without undue delay, and the Agreement is binding on the parties’ successors and permitted assignees.
18. Governing law and venue
The Agreement is governed by Norwegian law. The parties shall seek to resolve disputes amicably. Disputes not resolved amicably are heard by the ordinary courts, with Oslo District Court (Oslo tingrett) as the agreed venue.